Digital Products Refund Policy
Last updated: 02 JAN 2024
Thank you for purchasing digital products from THEXTRUDER. We aim to provide high-quality digital goods and services. However, we understand that there may be instances where you need to request a refund. Please review our refund policy for digital products below.
Refund Eligibility
Refunds for digital products such as poster designs, web development, and IT support are subject to the following conditions:
1. You notify us within 1 days of the purchase date.
2. You have not downloaded or accessed the digital product.
3. The digital product is defective or does not match the description provided.
Refund Process
To request a refund for a digital product, please follow these steps:
1. Contact us at info@thextruder.com to initiate the refund process.
2. Provide your order number and reason for the refund request.
3. Our customer service team will review your request and may ask for additional information if needed.
4. If your refund request is approved, we will process the refund and notify you via email.
5. Depending on your payment method, it may take some time for the refund to be reflected in your account.
Non-Refundable Digital Products
Please note that certain digital products are not eligible for refunds, including:
1. Customized or personalized digital designs.
2. Digital products that have been downloaded or accessed.
Damaged or Defective Digital Products
If you encounter any issues with a digital product, such as defects or errors, please contact us immediately at info@thextruder.com for assistance. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our refund policy for digital products, please contact us at info@thextruder.com.